Principal Software Engineer, Customer Engineering

Added
23 days ago
Type
Full time
Salary
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Related skills

distributed systems ai ci/cd git apis

πŸ“‹ Description

  • Build and deploy AI agents to automate customer escalations.
  • Integrate agentic capabilities into identity platforms and roadmaps.
  • Drive AI, IGA, and cybersecurity innovations for Non-Human Identities.
  • Serve as technical liaison between support, success, sales, and product.
  • Engage on customer calls to represent Engineering and prep executives.
  • Track escalation metrics with executive summaries and accountability.

🎯 Requirements

  • 10+ years software engineering; 8+ years in customer-facing roles.
  • Proven experience in large-scale, multi-tenant production environments.
  • Experience with modern AI tools and agentic frameworks (MCP, A2A).
  • Experience with AI-assisted SDLC tools (Amazon Q, Copilot, Claude).
  • Strong testing practices and Agile methods; Git and CI/CD.
  • IAM/IGA experience; Zero Trust and PAM governance.

🎁 Benefits

  • Tremendous growth and learning opportunities.
  • Welcoming, inclusive work environment.
  • Hybrid work options and flexible collaboration.
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