Related skills
.net powershell sql microsoft azure windows server📋 Description
- Product Support (Primary): diagnose, troubleshoot, and resolve complex issues.
- Own end-to-end support cases: investigation, communication, resolution, follow-up.
- Troubleshoot across app behavior, data, integrations, and usage.
- Communicate findings and progress to clients and internal teams.
- Document support cases, root causes, and resolutions; update KBs.
- Proactive Monitoring & Operational Awareness: monitor health and respond to alerts.
🎯 Requirements
- Excellent written and verbal English communication.
- Hands-on product support experience; resolve complex issues independently.
- Strong experience supporting .NET apps hosted on Microsoft Azure.
- Advanced SQL skills for data analysis, troubleshooting, and investigation.
- Proven ability to work directly with clients and manage complex cases.
- Strong analytical, troubleshooting, and problem-solving skills.
🎁 Benefits
- Experience supporting platforms in alternative assets or regulated industries.
- Familiarity with Azure monitoring and logging tools.
- Exposure to infrastructure change management or release validation.
- Knowledge of scripting/automation for troubleshooting (PowerShell).
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