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product management saas ai apis roadmap📋 Description
- Define long-term Omnichannel CX strategy across voice, messaging, video
- Drive dual-inbox vision: shared inbox for teams and personal inbox for agents
- Embed VOC insights and competitive data into decisions
- Partner with Finance and Sales on packaging and monetization decisions
- Design cross-channel inbox experiences across Twitter/X, Messenger, WhatsApp, SMS, email, video
- Translate strategy into a data-informed roadmap with high-impact features
🎯 Requirements
- 6+ years in SaaS product management, incl. 3+ years in enterprise CX/omnichannel
- Proven success delivering ticketing systems and inbox platforms at scale
- Digital channel integrations (social APIs, messaging, SMS/MMS, video)
- Ticket lifecycle management and intelligent routing
- Agent workspace optimization for shared and personal inbox workflows
- Agile delivery, feature flags, and phased rollouts
🎁 Benefits
- Competitive compensation & equity
- Company-paid health, life and disability coverage
- Flexible time off and paid holidays
- RRSP matching and wellness programs
- Learning and career development opportunities
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