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saas retention llms nps📋 Description
- Drive customer happiness by delivering clear value and reducing friction.
- Drive retention metrics (NRR, product engagement, NPS) and run experiments.
- Embed AI to feel seamless, enabling faster workflows without AI expertise.
- Promote AI-enabled product development across research, prototyping, and iteration.
- Collaborate with engineering, design, marketing and support to ship outcomes.
- Mentor PMs and cross-functional partners to raise product thinking.
🎯 Requirements
- 8+ years PM in SaaS leading complex, high-ambiguity areas.
- AI fluency with production LLMs and strong UX sensibility.
- Strong written and verbal communication; align executives.
- Data-driven; able to hit targets and tell the data story.
- Empathy for small businesses; eager to reduce friction.
- Thrives in a squad leader model; influence through collaboration.
🎁 Benefits
- Diversity and inclusion culture.
- Work with experts to improve our product for customers.
- Career growth through stretch assignments and coaching.
- Hybrid work model: remote and in-office collaboration.
- Generous PTO and employee benefits.
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