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shopify looker sql zendesk conversion rate optimization📋 Description
- Drive merchant growth by accelerating retailer adoption and onboarding.
- Build self-serve onboarding with intuitive, low-touch workflows for independent merchant launches.
- Boost attach rates via messaging, design, and funnel optimization.
- Lead technical integrations across e-commerce platforms (Shopify), support tools (Zendesk), ERPs, and Narvar’s product suite.
- Collaborate cross-functionally with engineering, design, go-to-market, and customer teams to deliver outcomes.
🎯 Requirements
- 10+ years of product management delivering revenue-driving features
- Deep understanding of e-commerce and merchant workflows
- 5+ years in e-commerce
- Strong technical intuition; comfortable with integrations
- Experience with A/B testing, data analysis, and insights-led roadmap decisions
- Excellent collaboration across engineering, design, and business teams
🎁 Benefits
- Remote-friendly with global hubs in SF, London, Bangalore
- Collaborative culture with cross-functional teams
- Equal-opportunity employer valuing diversity
- Opportunity to shape post-purchase experiences
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