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data analytics customer success saas enablement product demonstrations📋 Description
- Proactively communicate platform updates and educate customers on new features.
- Partner with Customer Success to identify at-risk accounts and design re-engagement strategies.
- Deliver product demonstrations, hands-on training, and enablement sessions across customer segments.
- Develop scalable adoption resources: guides, tutorials, FAQs.
- Analyze customer feedback and usage data to identify trends and inform product enhancements.
- Lead initiatives to drive platform adoption and achieve measurable outcomes.
🎯 Requirements
- 3-5+ years hands-on Anaplan model-building experience.
- Master Anaplanner certification preferred.
- 8+ years in customer success, consulting, or professional services with software adoption.
- Strong understanding of complex planning functions and platform capabilities.
- BA/BS required; MA/MBA is a plus.
- Excellent facilitation, communication, and presentation skills.
🎁 Benefits
- Competitive salary and comprehensive benefits.
- Remote-friendly with flexible work arrangements.
- Learning and career development opportunities.
- DEIB-focused culture and values-driven team.
- Collaborative, global cross-functional teams.
- Rewarding work helping customers succeed.
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