Proactively share platform updates and educate customers on new features.
Partner with CS Partners to identify at-risk accounts and design re-engagements.
Deliver product demos, hands-on training, and enablement sessions for diverse customers.
Develop scalable adoption resources: guides, tutorials, FAQs.
Analyze feedback and usage data to identify trends and improve adoption.
Lead initiatives to drive adoption and ensure measurable outcomes.

🎯 Requirements

3-5+ years of hands-on Anaplan model-building experience.
Master Anaplanner certification preferred.
8+ years in CS, consulting, or professional services with proven software adoption.
Strong understanding of complex planning functions and platform capabilities.
Deep knowledge of CS managers, TAMs, and PS teams in SaaS.
BA/BS required; MA/MBA is a plus.

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