Related skills
customer success coaching stakeholder management roi journey_management📋 Description
- Serve as trusted journey advisor to senior leaders across CX, Product, Ops, and Transformation
- Lead post-onboarding engagements embedding journey management
- Move organisations from CX-led mapping to enterprise-wide journey management
- Translate journey insights into prioritisation, operating models, ownership
- Facilitate senior stakeholder and cross-functional sessions for alignment
- Build value and ROI narratives with CS and Account Executives
🎯 Requirements
- Experience in complex enterprise environments with senior stakeholders
- Background in CX, operating models, or enterprise transformation
- Experience working with Product, Ops, and Transformation teams
- Proven success in senior, customer-facing advisory or enablement roles
- Strong facilitation and executive-level influencing skills
🎁 Benefits
- Competitive compensation and pre-IPO equity
- Fully remote with flexible hours
- Health Insurance benefit
- Flexible holiday days (25 days pro rata)
- Learning and Development budget
- Wellbeing budget
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