Related skills
content strategy ai knowledge management search content governance📋 Description
- Define and execute AI-driven, chat-based delivery of Toast’s educational content
- Ensure content is structured, tagged, and optimized for AI responses
- Identify opportunities to improve content and recommend structural/content design changes
- Establish processes to identify, prioritize, and close knowledge gaps surfaced through AI
- Serve as Enablement SME for AI initiatives, tools, and partnerships
- Lead the self-service program to boost customer self-service via AI experiences
🎯 Requirements
- 8+ years of experience in program management, enablement, knowledge management, content strategy, or related discipline
- Proven experience owning cross-functional programs that deliver measurable outcomes
- Experience applying AI, automation, or search technologies to content delivery, discovery, or support deflection use cases
- Experience working with AI-powered chat, voice AI, search, or knowledge platforms (e.g., in-product assistants, support bots, or LLM-based tools)
- Strong data and analytical skills, with experience using customer signals, engagement data, and metrics to guide prioritization
- Exceptional communication and stakeholder-influencing skills across Product, Support, Marketing, and technical teams
🎁 Benefits
- Hybrid work model with in-person collaboration
- Remote-friendly with regional flexibility
- Competitive total rewards and benefits
- Growth opportunities and AI tooling access
- Inclusive, diverse team serving the restaurant community
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Content Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!