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change management ai ux research cross-functional collaboration systems thinking📋 Description
- Own AI-enabled design ways of working at Toast.
- Lead Toast’s DesignOps in cross-functional AI triad.
- Create shared model for AI-augmented design practice.
- Shape behavioral change, tooling, workflows, instrumentation.
- Identify friction points and build scalable systems.
- Track evolving AI capabilities and impact on design.
🎯 Requirements
- 6+ years in design operations, PM ops, or systems ops with impact.
- DesignOps or systems-thinking foundations; know adoption patterns.
- Technical fluency with AI tools; ability to discuss tech trade-offs.
- Proven experience driving large-scale behavior change.
- Strong analytical/pattern-recognition skills across distributed orgs.
- Rigorous, current AI POV on how it reshapes design/product.
🎁 Benefits
- Hybrid work model balancing in-person collaboration.
- Competitive compensation and benefits, with equity if eligible.
- Remote-friendly and global locations; learn about Toast locations.
- Diversity, equity, inclusion baked into our culture.
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