Principal, Customer Support, Strategic Finance

Added
23 hours ago
Type
Full time
Salary
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Related skills

forecasting data analysis financial modeling sql data visualization

πŸ“‹ Description

  • Build ROI and cost-effectiveness frameworks for CS tech.
  • Analyze support models, AI impact, and unit economics.
  • Own CS tech cost forecasts, PO approvals, and vendor spend tracking.
  • Maintain budgeting, forecasting, and long-range planning models.
  • Analyze vendor negotiations to secure pricing and contract terms.
  • Collaborate cross-functionally on CS initiatives like new product launches and efficiency tracking.

🎯 Requirements

  • 10+ years in strategic finance, IB, consulting, or rigorous strategy.
  • Grit, ownership, resilience; able to prioritize in fast-paced env.
  • Executive presence; translate ops concepts into financial insights; influence leaders.
  • Superior financial modeling; build frameworks, stress-test assumptions.
  • Thrives in ambiguity; deliver actionable, business-impacting recommendations.
  • Familiarity with SQL or willingness to learn; analyze large datasets for exec narratives.
  • Preferred: data visualization tools; program economics or tiered service models.
  • Experience at a scaled marketplace or global CS ops is a plus.

🎁 Benefits

  • Remote eligible; occasional office visits as needed.
  • Bonus, equity, benefits, and Employee Travel Credits.
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