Related skills
change management data-driven product demos contract lifecycle management upsell📋 Description
- Customer Liaison: Build and maintain relationships with key customer contacts and stakeholders.
- Proactive Engagement & Growth: Drive engagement, retention, and expansion with accounts.
- Usage Monitoring & Opportunity Identification: Monitor usage to spot growth opportunities.
- Strategic Advising: Act as trusted advisor to understand needs and drive success.
- Value Identification & Product Expertise: Assess needs and advise on product configurations.
- Adoption & Expansion: Guide feature adoption, onboarding, and upsell opportunities with AEs.
🎯 Requirements
- 5+ years in customer success or account management with technical solutions.
- Proven upsell experience driving growth within accounts.
- Strong technical acumen; able to deliver product demos and advise on configurations.
- Excellent interpersonal and communication skills with customer-centric focus.
- Ability to manage multiple accounts in a fast-paced environment.
🎁 Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability
- Life insurance and AD&D
- Flexible Spending Accounts
- 401(k) with company match
- Paid time off and parental leave
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