Principal Customer Success Manager - Enterprise (West/Central)

📋 Description

• Manage a diverse book of business at scale, driving adoption.
• Understand the customer's business model and GTM strategy.
• Create engagement plans focused on strategy, risk, value, and expansion.
• Use data to gain insights and drive adoption.
• Lead renewals and coordinate with teams to mitigate churn and grow revenue.
• Support and/or lead high-impact QBRs/EBRs to show value and align on future strategy.

🎯 Requirements

• 10+ years in Customer Success or Account Management (SaaS).
• Bachelor's degree in a relevant field or equivalent experience preferred.
• Operate with autonomy and limited oversight.
• Proven track record leading cross-department initiatives and outcomes.
• History of building relationships with VP/C-level executives.
• Willingness to travel periodically.

🎁 Benefits

• Employer-subsidized medical, vision, and dental coverage.
• 401k match (50% of contributions up to 6% of pay).
• Monthly stipend to support work and productivity.
• Flexible Time Away Program, plus Sick Time Off.
• Company-funded life insurance and disability plans.
• 12 paid holidays per year and parental leave up to 24 weeks.