Principal Customer Success Manager, Enterprise

Added
12 days ago
Type
Full time
Salary
Salary not provided

📋 Description

  • Partner with AEs and TAMs on post-sale engagements for enterprise customers
  • Manage a book of customers to drive health: performance, adoption, renewals
  • Serve as trusted payments and product advisor delivering performance and insights
  • Lead business reviews; align priorities and share Stripe roadmap
  • Advocate for customers to internal teams; relay feedback to Product/Engineering
  • Support book expansion with opportunities to ensure customer success

🎯 Requirements

  • 10+ years in enterprise client-facing relationship management
  • Strong business sense and understanding of user business drivers
  • Proven ability to lead technical conversations and drive action
  • Strong analytical skills
  • Excellent operating rigor with strong time management
  • Executive presence for in-person multi-stakeholder meetings
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