📋 Description
- Partner with AEs and TAMs on post-sale engagements for enterprise customers
- Manage a book of customers to drive health: performance, adoption, renewals
- Serve as trusted payments and product advisor delivering performance and insights
- Lead business reviews; align priorities and share Stripe roadmap
- Advocate for customers to internal teams; relay feedback to Product/Engineering
- Support book expansion with opportunities to ensure customer success
🎯 Requirements
- 10+ years in enterprise client-facing relationship management
- Strong business sense and understanding of user business drivers
- Proven ability to lead technical conversations and drive action
- Strong analytical skills
- Excellent operating rigor with strong time management
- Executive presence for in-person multi-stakeholder meetings
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