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crm saas renewals stakeholder management upsell📋 Description
- Own the Renewal Lifecycle: lead end-to-end renewals and achieve retention targets.
- Drive net revenue growth by identifying upsell opportunities with Sales.
- Lead MBRs/QBRs to communicate ROI and impact to stakeholders.
- Secure references and case studies to accelerate sales.
- Translate client needs into actionable Product insights to shape the roadmap.
- Maintain data in internal systems for leadership visibility.
🎯 Requirements
- 7+ years of post-live, client-facing CS experience with renewals.
- Commercial Acumen: Leading executive reviews focused on ROI and contract value.
- Strategic Planning: Communicate client objectives to leadership to execute strategies.
- Industry Context: SaaS startup experience; payments/fintech background a bonus.
- Problem-Solving & Grit: Break down ambiguity and solve operational issues.
- High Agency: Able to drive initiatives autonomously and gain stakeholder buy-in.
🎁 Benefits
- Competitive salary and bonus plan
- Restricted Stock Units (RSUs)
- Private health insurance, including vision and dental coverage
- Generous PTO policy
- Half day Fridays, every Friday
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