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cybersecurity cloud siem edr grc📋 Description
- Own strategic relationships with economic buyers to secure renewals.
- Lead quarterly business reviews, forecast renewals, and identify expansions.
- Partner with TAMs, SSE, TSE, and SOC to provide technical depth.
- Drive improvements to customer success operations and mentor others.
- Manage primarily complex enterprise accounts with strategic importance.
- Measure success via ABR and DBGR and improve CS effectiveness.
🎯 Requirements
- 8+ years in customer success or account management with renewal quota.
- At least 4 years in the security industry (ops, product, consulting, GRC, IR).
- Experience managing complex B2B relationships with multiple stakeholders incl. C-level.
- Proven track record in retention, growth opportunities, and performance.
- Strong understanding of cybersecurity market incl. MDR, EDR, SIEM, NDR, Cloud.
- Sufficient technical fluency to field most questions; escalate only deep technical issues.
🎁 Benefits
- Base salary range: $134,700 - $195,300 plus bonus and equity.
- Unlimited PTO.
- Equity for everyone.
- Work location flexibility.
- Up to 24 weeks parental leave.
- Excellent health benefits.
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