Related skills
crm salesforce ai gainsight e-commerce platforms📋 Description
- Provide proactive, high-touch strategic consulting to upper mid-market customers (~40).
- Lead biweekly business reviews with customers and provide strategic campaign analyses.
- Build prescriptive CS plans and report impact to client leadership.
- Strengthen executive relationships to align on goals and Klaviyo value.
- Develop strategies to grow email and SMS revenue and expand top accounts.
- Cross-functionally advocate for customers and drive AI-driven workflow improvements.
🎯 Requirements
- 5+ years of mid-market or enterprise account management with multiple stakeholders.
- Excellent program and project management; own from scoping to implementation.
- Trusted advisor who prioritizes with data and can push back.
- Creative problem-solving for customers and end users.
- Experience with Salesforce, Gainsight or similar CRMs; familiarity with email marketing and e-commerce platforms.
- Curious, adaptable, eager to learn; AI experience a plus.
🎁 Benefits
- Generous benefits and a collaborative, inclusive culture.
- Opportunity to work with AI-driven, innovative workflows.
- Supportive, diverse team that values your perspective.
- Transparent, respectful hiring and privacy practices.
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