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crm salesforce email marketing ai e-commerce📋 Description
- Lead proactive, high-touch strategic consulting for ~40 upper mid-market customers.
- Drive retention, growth, and customer sentiment (NPS) with Klaviyo.
- Biweekly meetings to drive progress and provide campaign analysis and recommendations.
- Build trusted relationships with executives to align on goals and drive long-term growth.
- Collaborate across teams to increase value and reduce churn.
🎯 Requirements
- 5+ years in mid-market or enterprise account management.
- Excellent program management; own projects end-to-end.
- Strong communication and organizational skills with multiple stakeholders.
- Trusted advisor; prioritize initiatives using data-driven recommendations.
- Experience with Salesforce or Gainsight; CRM and email/E‑commerce tools.
- AI experience; eager to learn new AI tools.
🎁 Benefits
- Generous benefits package.
- AI fluency at Klaviyo with responsible AI guidelines.
- Inclusive team culture and supportive environment.
- Flexible accommodations as needed.
- Opportunities to work on AI-driven initiatives.
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