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crm salesforce email marketing ai e-commerce📋 Description
- Provide proactive, high-touch strategic consulting to upper Mid-market customers.
- Manage ~40 customer relationships, align with stakeholders on goals.
- Meet biweekly with customers; offer recommendations and campaign analysis.
- Drive revenue growth through email and SMS with Klaviyo platform.
- Build relationships with executives to drive stakeholder alignment.
- Transform workflows by leveraging AI to improve processes.
🎯 Requirements
- 5+ years of mid-market or enterprise account management.
- Excellent program management: scoping, planning, implementation, measurement.
- Trusted advisor; use data to prioritize initiatives and challenge customers.
- Creative problem-solving for customers and end users.
- Experience with Salesforce, Gainsight or similar CRMs; email marketing & e-commerce tools.
- AI interest/experience; eager to learn and apply AI responsibly.
🎁 Benefits
- Generous benefits package.
- Health, welfare, and wellbeing benefits.
- AI-friendly environment with guidelines for responsible use.
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