Provide proactive, high-touch strategic consulting to upper Mid-market customers.
Manage ~40 customers and align with stakeholders on goals.
Meet biweekly with customers to drive progress and analysis.
Be a trusted partner driving retention, growth and NPS.
Collaborate with cross-functional teams to meet customer needs.
Transform workflows by putting AI at the center of client operations.

🎯 Requirements

5+ years of mid-market or enterprise account management.
Excellent program management from scoping to delivery.
Trusted advisor who prioritizes initiatives using data.
Creative problem solving for customers and end users.
CRM experience (Salesforce/Gainsight) with email marketing.
Experience experimenting with AI and eager to learn quickly.

🎁 Benefits

Annual bonus plan.
Equity.
Sign-on payments.
Health, welfare and wellbeing benefits.

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