Related skills
crm looker salesforce sql tableau📋 Description
- Lead and coach a 9-person CS team for enterprise retailers.
- Own executive relationships to drive adoption and renewals.
- Orchestrate deployments from pilot to scale with cross-functional teams.
- Build playbooks, health scoring, and QBR/EBR cadences; forecast health.
- Lead cross-functional escalations across hardware, software, store ops; post-mortems.
- Quantify ROI and present outcomes to executives; inform multi-year strategies.
🎯 Requirements
- 10+ years CS/AM/Consulting for B2B tech; 5+ years enterprise retail.
- 3+ years people leadership of customer-facing teams.
- Proven track record owning exec relationships and renewals for $5M+ ARR.
- Hands-on in-store tech across 50+ locations; willing to travel 30%.
- Experience leading complex rollouts: pilot design, change mgmt, store ops readiness.
- Degree: Bachelor's in Business/Engineering/Operations; CRM (Salesforce, Gainsight) exp.
🎁 Benefits
- Flexible remote work with hybrid options.
- Flex First remote work policy.
- Sales incentive plan and equity grants.
- Travel for store visits and pilots.
- MBA or certifications (PMP, Prosci) a plus.
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