Related skills
devops pagerduty saas change management real-time operations📋 Description
- Build executive-level trusted advisor relationships with IT, Eng, and Support
- Demonstrate hands-on PagerDuty product knowledge aligned to customer priorities
- Guide customers on process, people and change management to drive adoption
- Proactively identify risks and collaborate with sales on mitigation plans
- Define and execute adoption paths with current and target states and timelines
- Represent the voice of the customer to inform sales and product roadmap
🎯 Requirements
- 5-10 years relevant industry experience
- Experience building business value ROI models
- Working knowledge of SaaS business model
- Strong knowledge of PagerDuty product and platform features
- Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
- Ability to travel to client sites as necessary
🎁 Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Paid parental leave varies by country
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