Related skills
customer success cloud saas ai contact centre📋 Description
- Act as single owner for customer success across accounts
- Drive adoption of NiCE CX AI capabilities for ROI
- Build strong customer relationships and conduct regular reviews
- Manage enterprise, high-touch accounts with strategic guidance
- Collaborate with Sales, Support, Professional Services, Product, Engineering
- Travel to customer sites for visits and executive engagements
🎯 Requirements
- Bachelor’s degree or equivalent experience
- 6+ years in customer success, TAM, or similar in SaaS/telecom
- Translate AI capabilities into business outcomes and ROI
- Excellent communication and stakeholder management
- Strong knowledge of NiCE CX products and related tech
- Knowledge of contact centre platforms; TCP/IP, SIP
🎁 Benefits
- Global, market-disrupting company with fast-paced, collaborative culture
- Internal career growth across roles, disciplines, locations
- Market leader delivering real business outcomes
- Work with top talent in customer success and AI innovation
- Opportunities to learn and grow within NiCE
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!