Related skills
forecasting account management customer success program management change management📋 Description
- Lead deployment and adoption for TMT customers, securing value
- Serve as primary customer contact with Sales, PS and Partners
- Handle critical issues and ensure customer satisfaction
- Execute CS strategy to protect base and unlock growth
🎯 Requirements
- 10+ years in account management, consulting, or client services
- Customer-first mentality
- Extreme ownership and accountability
- Ability to work with urgency and stay calm under pressure
- Comfortable presenting to customer executives
- Strong project and program management experience
- Strong communication skills; translate technical info to personas
- Experience with business planning, forecasting and modeling is a plus
🎁 Benefits
- Travel up to 25% within region
- DEIB-focused culture and inclusive environment
- Opportunity to shape strategy for Fortune 50 customers
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