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saas product analytics data science predictive modeling adoption metrics📋 Description
- Own customer adoption strategy and maturity models across onboarding, adoption, renewal.
- Define adoption metrics with Product and BI to drive outcomes.
- Partner with Data Science on churn insights informing planning.
- Design scalable adoption programs and playbooks for Smartsheet segments.
- Translate product capabilities into adoption paths, launch frameworks, and customer-facing programs.
- Enable Customer Excellence teams with scalable assets and delivery of adoption experiences.
🎯 Requirements
- 10+ years in Customer Success, Product Management, Product Marketing or Customer Marketing within a SaaS environment.
- 5+ years of program management experience.
- Bachelor's degree; MBA preferred.
- Willing to travel periodically for onsite meetings.
- Hands-on experience defining churn mitigation playbooks and adoption metrics.
- Designing post-sales processes and customer journeys, including onboarding, adoption, and renewal alignment.
🎁 Benefits
- HSA and employer-paid premiums with dental/vision options.
- 401k match up to 6% of eligible pay (50% match).
- Monthly stipend to support work and productivity.
- Flexible time away plus sick time.
- Teleworking options from any registered location in the U.S.
- 12 paid holidays per year and up to 24 weeks parental leave.
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