Related skills
data analysis generative ai self-service ivr acd📋 Description
- Lead consulting projects to drive process improvement and AI adoption.
- Consult with clients to understand their business, processes, and AI needs.
- Provide best-practice recommendations to design AI solutions and maximize adoption.
- Own and manage senior stakeholder relationships and sponsorship.
- Build long-term customer relationships as trusted advisor.
- Organize and guide application and data consultants through program leadership.
🎯 Requirements
- Minimum of 5 years in self-service or AI software domains.
- Degree in Business, IT, or related field (preferred).
- Experience with contact center software and digital/unassisted self-service channels (e.g., Google Dialog Flow).
- Knowledge management expertise.
- Experience with generative AI in customer service (plus).
- IVR/Routing/ACD experience preferred.
🎁 Benefits
- Equal opportunity employer.
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