Principal Analyst, GTM Operations

📋 Description

• Partner with senior leaders to design and scale GTM processes across the customer lifecycle.
• Own strategy and continuous improvement of global operational processes for scalability.
• Translate ambiguous problems into clear operational and technical requirements with CRM/GTM teams.
• Drive improvements in activity tracking, customer health signals, and lifecycle workflows.
• Define, instrument, and monitor KPIs and provide data-driven recommendations.
• Lead cross-functional programs from problem definition through execution with governance.

🎯 Requirements

• Bachelor’s degree in Business, Economics, Finance, Computer Science, or related field
• 7+ years in GTM Ops, Revenue Ops, Sales Ops, CS Ops, or related field
• Solves complex problems end-to-end from framing to measurement
• Designs and scales GTM processes for a global GTM organization
• Leads cross-functional projects with senior stakeholders and influence
• Deep experience with CRM systems, particularly Salesforce, and GTM tooling

🎁 Benefits

• Equity and employee stock purchase program
• Flexible paid time off
• 20 weeks fully-paid parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling