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golang nlp java chatbot python📋 Description
- Architect and drive the vision for conversational AI interfaces with multi-turn context.
- Define the roadmap for AI/ML systems focusing on LLMs, AI Agents, and RAG.
- Design and oversee production-grade AI pipelines for data, training, and serving at scale.
- Establish feedback loops and continuous learning to improve model performance.
- Drive analytics dashboards to track automation and KPIs like CSAT and resolution time.
- Own cross-team AI initiatives, aligning engineering with business strategy.
🎯 Requirements
- Bachelor’s degree in CS or related field; Master/PhD preferred.
- 12+ years backend dev experience in Python, Go, or Java with 3+ years leadership.
- Proven track record shipping production AI/ML systems using LLMs.
- Expertise in NLP/NLU, intent classification, entity extraction, and convo flow.
- Experience with automated QA for customer support and multi-channel automation.
- Strong metrics knowledge: CSAT, FCR, AHT, containment rate.
🎁 Benefits
- Flexible, trust-oriented culture with ownership.
- Vibrant, dynamic work environment with many benefits.
- Influence AI at scale across products.
- Mentoring and growth opportunities.
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