Related skills
ai operations conversational ai autopilot copilot📋 Description
- Serve as the Insurance Services SME in NiCE's AI Adoption COE.
- Advise on AI use cases, journeys, and value for insurance services.
- Connect NiCE AI solutions to insurance service realities.
- Identify AI opportunities to improve efficiency, service quality, and CX.
- Guide policyholder journeys, workflows, and regulatory considerations.
- Lead internal/external advisory efforts to align AI with business goals.
🎯 Requirements
- 12+ years in insurance ops, contact centers, CX, or advisory.
- Deep understanding of policyholder journeys and service processes.
- Proven ability to advise on AI use cases, journeys and value.
- Strong stakeholder management; able to influence senior leaders.
- Experience with AI adoption in regulated insurance services.
- Familiarity with contact center tech (Genesys, Five9) and NiCE AI.
- Willingness to travel as needed.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Data Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!