Related skills
healthcare conversational ai autopilot copilot cx transformation📋 Description
- Act as Healthcare Provider SME within the AI Adoption COE.
- Bring deep healthcare ops, patient journeys, and service workflows.
- Not a technical AI engineering role; industry SME focus.
- Advise on AI use cases, journeys, and value for provider ops.
- Leverage Copilot, AutoSummary, Autopilot, and Conversational AI with clients.
- Educate consultants and executives on provider trends and AI opportunities.
🎯 Requirements
- 12+ years in healthcare provider operations, patient access, or CX.
- Deep understanding of provider ops, patient journeys, workflows, and models.
- Strong executive communication and advisory skills.
- Experience guiding AI adoption in healthcare services.
- Familiarity with NiCE AI tools: Copilot, AutoSummary, Autopilot, Conversational AI.
- Ability to translate business priorities into AI value and KPIs.
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