Related skills
financial services conversational ai genesys five9 cx transformation📋 Description
- Act as the Financial Services SME in NiCE's AI COE.
- Advise internal teams and enterprise clients on AI in FS ops.
- Connect NiCE AI solutions to FS operations and customer journeys.
- Identify high-value AI use cases to improve efficiency and CX.
- Build credibility as a trusted adviser to executives and teams.
🎯 Requirements
- 12+ years in Financial Services ops, CX, or advisory roles.
- Deep FS knowledge of service journeys, CX, regulatory sensitivity.
- Proven ability to shape AI use cases with enterprise clients.
- Strong executive communication and stakeholder management.
- Familiarity with contact center tech (Genesys, Five9) or similar platforms.
- Willingness to travel as needed.
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