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crm saas customer service jira ai tools📋 Description
- Support customers through the press release distribution process from submission to delivery
- Troubleshoot formatting, scheduling, publishing, and distribution issues
- Assist customers with newsroom management and publishing functionality
- Monitor release status and provide updates or confirmations as needed
- Escalate technical issues to Product and Engineering teams when appropriate
- Communicate clearly and professionally during urgent or time-sensitive situations
🎯 Requirements
- Strong written and verbal communication skills
- Exceptional attention to detail and organizational abilities
- Ability to manage multiple priorities and deadlines simultaneously
- Comfortable working in a fast-paced, customer-facing environment
- Quick learner who enjoys mastering new tools, platforms, and workflows
- Calm, professional, and solutions-oriented under pressure
🎁 Benefits
- Fully distributed remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Competitive geo-neutral pay in the U.S.
- 401(k) with employer contributions
- Equity opportunities
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