Related skills
saas ai zendesk linear enterprise📋 Description
- Build and lead a regional Premium Support Engineer team
- Act as player-coach handling complex cases and escalations
- Own end-to-end Premium Support for Pro and Enterprise
- Oversee daily operations of the Premium Support queue and SLAs
- Lead escalation and incident communications for Premium customers
- Build scalable processes, playbooks, and tooling
🎯 Requirements
- 5+ years in technical support or similar roles; 2+ years in leadership
- Experience with both high-volume and high-touch enterprise customers
- Player-coach capable of hands-on work and leadership
- Strong foundation in software development, systems, or DevOps
- Experience with Zendesk, Linear, or similar platforms and SLA/escalation management
- Cross-functional collaboration and exceptional communication skills
🎁 Benefits
- Health, Dental, Vision and Life Insurance
- Short Term and Long Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
- Monthly Wellness Stipend
- Flexible Time Off + Holidays
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