Related skills
slack javascript python zendesk linear📋 Description
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product & Engineering, ensuring timely fixes.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
🎯 Requirements
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — clear and calm.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
🎁 Benefits
- Competitive Salary & Equity
- 401(k) with 4% match
- Health, Dental, Vision & Life Insurance
- Short and Long-Term Disability
- Paid Parental, Medical, Caregiver Leave
- Commuter Benefits
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