Related skills
slack javascript python zendesk linear📋 Description
- Provide swift, high-priority support to Premium customers within SLAs.
- Diagnose, reproduce, and resolve complex issues across Replit.
- Escalate and track high-impact issues with Product and Engineering.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and reduce time-to-resolution.
- Note: Remote role with plan to transition to hybrid.
🎯 Requirements
- 3+ years in technical or developer support or systems engineering.
- Rapid-response support experience for enterprise customers.
- Strong debugging skills in JavaScript or Python.
- Excellent written and verbal communication under time pressure.
- Familiarity with Zendesk, Linear, Slack, and debugging tools.
- Ability to manage multiple high-priority issues concurrently.
🎁 Benefits
- Health, dental, vision and life insurance
- Short-term and long-term disability
- Paid parental, medical and caregiver leave
- Commuter benefits
- Monthly wellness stipend
- Autonomous, self-directed work environment
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