Provide high quality services to VIP customers via different channels
Responsible for end-to-end resolution efficiency of operational issues
Work closely with sales team and understand customer profiles
Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
Identify potential risks for major complaints and escalate

🎯 Requirements

3 years + proven experience in a customer facing role from international company
Bachelor's degree and English CET-4
General knowledge of computers and Microsoft Office applications
Experience with fintech, banking, or eComs industry is a strong plus

🎁 Benefits

The Payoneer Ways of Working
Learn what customers need, create solutions
Do it. Own it.
Be fearless and accountable in all you do
Continuously improve, raise the bar
Help each other grow as professionals

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