Premier Support Specialist

📋 Description

• Serve as the primary point of contact for client escalations across a portfolio.
• Participate in weekly meetings and quarterly business reviews with clients.
• Monitor and report on account support KPIs; suggest end-user training monthly.
• Communicate bugs, feature requests, and support to internal and external stakeholders.
• Manage high-priority client support cases; collaborate with Engineering/Product teams to resolve.
• Act as the designated contact for high-priority client escalations.

🎯 Requirements

• 2-4 years in a customer-facing role (support, SE, TAM, or CS).
• Proven experience collaborating with Engineering and Product teams to resolve production bugs.
• Strong customer-facing skills; experience managing relationships with large enterprise clients.
• Robust technical aptitude and ability to rapidly acquire product expertise.
• Subject matter expertise in Loan Origination, software troubleshooting, and web technologies.
• Knowledge of supporting developers using Blend's RESTful APIs.

🎁 Benefits

• Medical, dental, and vision benefits with employer contribution.
• Company-paid life, short-term and long-term disability.
• Generous PTO, holidays, and parental leave.
• Employee Assistance Program (EAP) for mental health and more.
• Wellness stipend for fitness and well-being.
• 401(k) retirement plan with company match.