Related skills
fintech customer success project management banking enterprise📋 Description
- Serve as primary contact for client escalations across a client portfolio.
- Participate in weekly meetings and quarterly business reviews.
- Monitor and report account support KPIs; suggest training opportunities.
- Communicate bugs, feature requests, and support needs to stakeholders.
- Manage high-priority client cases with Eng/PM to resolve issues.
- Oversee project management and execution of support-led projects.
🎯 Requirements
- 2-4 years in a customer-facing role (support, success, or sales).
- Collaborate with Engineering and Product to resolve production bugs.
- Strong customer-facing skills with large enterprise clients.
- Robust technical aptitude and rapid product expertise.
- Experience with Blend RESTful APIs.
- Experience in project management and tracking deliverables.
🎁 Benefits
- Health, dental, vision benefits with company contributions.
- Life and disability insurance provided.
- Generous PTO and holidays.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Paid volunteer time off.
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