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analytics networking project management network operations ip technologies📋 Description
- Primary account contact for Premier Support customers.
- Coordinate post-sales activities with Sales, GTAC, and services.
- Engage customers on product enhancements; coordinate with Eng for implementation.
- Provide quarterly reviews to Premier customers; maintain regular communications including on-site visits.
- Utilize SFDC reporting for product trend analysis and early issue awareness.
- Lead on-site or remote engagements with postmortem documentation.
🎯 Requirements
- B.S. degree in Computer Science, Electrical Engineering, Telecommunications, or related field; or equivalent.
- 5+ years in telecommunications or a related technical field.
- 5+ years of customer support experience in data processing or data communications.
- Proven leadership, project management, and cross-functional teamwork.
- Strong written and verbal communication; ability to present to audiences.
- French and English language skills.
🎁 Benefits
- Teamwork and Culture: Strong collaboration and shared success.
- Transparency, Candor, Curiosity, Ownership, Inclusion as core values.
- Global exposure and opportunities to grow with Extreme Networks.
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