Primary account contact for Customer Success within Premier Support.
Coordinate post-sales activities with Sales, GTAC, PS, Cloud Services, and Support.
Proactively gather requirements for product enhancements; liaise with Engineering and file feature requests.
Provide quarterly reviews to Premier and Premier+ accounts.
Maintain regular communications with customers, including on-site visits.
Use SFDC for product trend analysis and tracking support cases; provide status updates.

🎯 Requirements

BS in CS/EE/Telecom or equivalent.
10+ years in telecom or network operations.
5+ years customer support in data/communications.
5+ years people management and leadership.
Strong leadership, communication, and project management.
Knowledge of IP technologies, networking, cloud/wireless, analytics.

🎁 Benefits

Inclusive culture and belonging.
Remote US work with travel opportunities.
Professional growth and leadership opportunities.
Collaborative, team-driven environment.

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