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crm salesforce aws servicenow dynamics📋 Description
- Customer requirements gathering, design, and documentation.
- Acquire technology stacks for SandcastleCX engagements.
- Plan and coordinate customer enablement sessions.
- Identify cross-sell and up-sell opportunities.
- Build and prove out critical use cases.
- Help resolve customer objections and de-risk cloud migration.
🎯 Requirements
- 10+ years in technical pre-sales, solutions engineering, or contact center consulting.
- Fluency in English MUST-HAVE (additional languages a plus).
- Bachelor's degree in CS, Engineering, or related field.
- 5+ years of hands-on experience with Amazon Connect and AWS services.
- AWS professional certifications.
- Experience with Telco/contact center platforms.
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