Pre-Launch, Sr Associate

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

excel google suite monday.com microsoft suite skytab

📋 Description

  • Build rapport with merchants to understand POS needs and SkyTab config
  • Independently manage onboarding lifecycle: data gathering, configuration, scheduling
  • Program merchant menus, configure online ordering, and ensure marketplace integrations
  • Train merchants on Shift4 products and services
  • Provide white-glove service to ensure merchant satisfaction
  • Maintain clear communication across email, phone, tickets, and chat

🎯 Requirements

  • High school diploma or equivalent required
  • Deep understanding of hardware platforms, configuration methods, deployment, and logistics
  • Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus
  • Excellent written, oral, and listening communication skills
  • Strong attention to detail with the ability to self-manage and think critically
  • Natural problem-solving skills with the ability to de-escalate issues effectively
  • Customer-focused mindset with a commitment to white-glove service
  • Strong leadership and team collaboration skills
  • Friendly, enthusiastic, and professional demeanor
  • Bilingual (English/Spanish) is required
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