Related skills
excel google suite monday.com microsoft suite skytab📋 Description
- Build rapport with merchants to understand POS needs and SkyTab config
- Independently manage onboarding lifecycle: data gathering, configuration, scheduling
- Program merchant menus, configure online ordering, and ensure marketplace integrations
- Train merchants on Shift4 products and services
- Provide white-glove service to ensure merchant satisfaction
- Maintain clear communication across email, phone, tickets, and chat
🎯 Requirements
- High school diploma or equivalent required
- Deep understanding of hardware platforms, configuration methods, deployment, and logistics
- Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus
- Excellent written, oral, and listening communication skills
- Strong attention to detail with the ability to self-manage and think critically
- Natural problem-solving skills with the ability to de-escalate issues effectively
- Customer-focused mindset with a commitment to white-glove service
- Strong leadership and team collaboration skills
- Friendly, enthusiastic, and professional demeanor
- Bilingual (English/Spanish) is required
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