Merchant onboarding: hardware install, software config, and platform training.
Monitor client health, conduct business reviews, drive adoption.
Resolve complex inquiries via chat/email; platform walkthroughs.
Occasional onsite support for escalated issues.
Cross-functional collaboration: voice of the customer for internal improvements.
Account optimization: drive campaign execution and optimize merchant usage.

🎯 Requirements

1–3+ years in customer, product, or technical support (SaaS preferred).
Strong troubleshooting; CRM tools like Salesforce.
Excellent communication; friendly, professional tone.
Fluent in Chinese and English.
Willing to travel to client sites for troubleshooting.

🎁 Benefits

A fair compensation package
Company holidays
Flexible PTO
Monthly stipend

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