POS Support, Sr Associate - MCE

📋 Description

• Listen to customer needs and build rapport with empathy.
• Identify and resolve POS/terminal issues via troubleshooting.
• Analyze call logs to identify trends and issues.
• Guide merchants through corrective steps to resolve issues.
• Resolve card terminal issues for merchants and partners.
• Receive and resolve inbound calls, emails, chats, tasks, and tickets.
• Maintain professional relationships with coworkers, customers, and the public.
• Complete projects under tight deadlines while managing priorities.
• Demonstrate exemplary performance and attendance.
• Be flexible in work hours to support 24/7 Call Center needs.
• Perform other duties as assigned.

🎯 Requirements

• High school diploma or equivalent required.
• 2+ years of technical support/troubleshooting experience.
• Experience with credit card terminals and POS equipment.
• Excellent listening, written, and verbal communication skills.
• Strong problem-solving skills with attention to detail.
• Able to handle multiple tasks in a fast-paced call center.
• Proficient in relevant computer applications.
• Bilingual English/Spanish is a plus but not required.

🎁 Benefits

• Equal opportunity employer.