Related skills
customer service microsoft office pos skytab terminals📋 Description
- Listen to customer needs and build rapport with empathy.
- Troubleshoot and resolve POS/terminal issues.
- Analyze call logs to identify trends and problems.
- Guide merchants through corrective steps to resolve issues.
- Handle inbound calls, emails, chats, and tickets professionally.
- Manage multiple tasks to meet deadlines in a fast-paced center.
🎯 Requirements
- High school diploma or equivalent required.
- 2+ years of technical support/troubleshooting experience.
- Excellent listening, written, and verbal communication skills.
- Strong problem-solving with attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient with Microsoft Office Suite; banking/credit card exp helpful.
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