Related skills
customer support pos call center microsoft office suite credit card terminals📋 Description
- Listen to customer needs; build rapport with empathy.
- Identify and resolve POS terminal issues through troubleshooting.
- Analyze call logs to identify trends and root causes.
- Guide merchants through corrective steps to resolve issues.
- Handle inbound calls, emails, chats, tasks, and tickets.
- Maintain professional relationships and adapt to competing priorities.
🎯 Requirements
- High school diploma or equivalent required.
- 2+ years of technical support/troubleshooting experience.
- Experience with credit card terminals and POS hardware is a plus.
- Excellent listening, written, and verbal communication skills.
- Strong problem-solving skills with attention to detail.
- Ability to handle multiple tasks in a fast-paced call center.
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