Related skills
javascript python apis webrtc ivr📋 Description
- Proactively identify and address customer tech needs to drive sales.
- Deliver NiCE product demos and map requirements to value-based solutions.
- Ensure smooth transition from pre-sales to implementation with knowledge transfer.
- Build proofs of concept and validate performance in customer environments.
- Develop business cases and ROI analyses to illustrate benefits.
- Collaborate with Sales and pre-sales teams to align goals with customers.
🎯 Requirements
- Broad knowledge of call center tech: ACD and IVR systems.
- IP telephony, SIP trunk, and WebRTC basics.
- Proficiency in JavaScript and Python; REST APIs.
- Experience building ROI models and business cases.
- Excellent interpersonal and executive presentation skills.
- Ability to multi-task in a fast-paced, collaborative environment.
🎁 Benefits
- Global company with wide internal career opportunities.
- NiCE-FLEX hybrid model: 2 days in office, 3 remote weekly.
- Fast-paced, collaborative, creative work environment.
- Exposure to AI, cloud, and digital domains.
- Equal opportunity employer; competitive benefits.
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