Portfolio Customer Success Manager (Japanese & Korean speaking)
Related skills
crm account management data analysis customer success saas📋 Description
- Role: Portfolio Customer Success Manager for eWizard SaaS.
- Be a trusted advisor to clients, driving adoption and value.
- Onboard, guide, and support clients post-onboarding.
- Identify opportunities and align portfolio with client goals.
- Collaborate with delivery, product, and support teams.
- Measure KPIs and ensure customer satisfaction.
🎯 Requirements
- Location: APAC region.
- Native/fluent in Japanese and English; Korean a plus.
- Experience in Customer Success or Account Management in B2B SaaS.
- Strong client engagement with strategic and operational work.
- Project management across multiple teams; results-focused.
- Excellent communication and relationship-building; proactive mindset.
🎁 Benefits
- Competitive compensation with performance-based reviews.
- Experienced team in a collaborative environment.
- Career growth and advancement opportunities.
- Paid time off: 18 days/year, 20 after 2 years; sick/family leave.
- Medical insurance and wellness programs (English courses, professional development).
- Work environment: office plus remote work option.
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