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account management customer success saas english japanese📋 Description
- Role: Portfolio Customer Success Manager for SaaS platform eWizard and services.
- Act as trusted advisor, driving adoption, satisfaction, and long-term value.
- Partner with clients to guide digital transformation of their portfolio.
- Coordinate cross-functional teams to ensure successful outcomes.
- Monitor KPIs, provide guidance, and identify opportunities.
🎯 Requirements
- Location: APAC region.
- Native/fluent in Japanese and English.
- Korean - strong advantage, other APAC languages a plus.
- Experience in Customer Success or Account Management (B2B SaaS).
- Strong client engagement, PM skills, and cross-functional collaboration.
- Understanding of pharmaceutical industry and digital transformation is a plus.
🎁 Benefits
- Competitive compensation with performance reviews.
- Experienced team in a friendly atmosphere.
- Career growth and advancement opportunities.
- Paid time off: 18 days, 20 after 2 years.
- Medical insurance and family leave benefits.
- Work from home option and comfortable office.
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