Provide world-class customer support and client outcomes.
Develop in-depth understanding of our cloud-based software for care workflows.
Facilitate resolution of complex technical issues via log analysis and research.
Work cross-functionally to deliver quality service and resolutions.
Effectively use the knowledge base; contribute new or updated content.
Mentor peers on troubleshooting SaaS products and processes.

🎯 Requirements

Experience using PointClickCare
1-2 years supporting and troubleshooting web apps
Experience using diagnostic tools
Experience in Care Delivery, Care Coordination, BI, or Financial Performance
Bachelor's degree or post-secondary schooling preferred
RCA certification is an asset

🎁 Benefits

Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program

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